Security Master Control Operator

Position: Security Master Control Operator
Employment Status: Full-Time Hourly, Non-exempt
Department: Security
Reports to: Security Master Control Supervisor

Job Summary:

The Security Master Control Operator reports to the Security Master Control Supervisor and oversees the day-to-day operation of the security master control and its equipment. The Security Master Control Operator outranks anyone he or she is directing when dispatching over the radio as part of his or her official duties. The Security Master Control Operator functions in a decision-making role from time to time when quick action is required to protect employees and visitors from harm.

Protection Related Duties:

  • Operates the museum’s point monitoring and access control system and the CCTV system including the object protection system. This includes receiving, acknowledging, logging response data and dispositions, and otherwise dealing with all alarms on all systems.
  • The security master control is a twenty-four hour per day post and duties vary from shift to shift with regard to the duties performed on each shift.
  • Monitors CCTV monitors for visitor and other activity and dispatches personnel as needed.
  • Monitors alarms and dispatches as required.
  • Serves as liaison with the off-site central monitoring station in the absence of the Security Master Control Supervisor and when alarms occur.
  • Deals effectively with the public on matters involving security, fire protection, and related operations. Answers phones during the day and after hours.
  • On evening and night shifts, performs certain administrative duties as assigned.
  • Other protection related duties as assigned.

Essential Elements of the Job:

  • Communicate effectively orally and in writing.
  • Read and understand large amounts of technical, policy, and related data.
  • Must possess fine motor skills and adequate eyesight necessary to operate electronic equipment and computers. Must possess adequate hearing levels to hear alarms on the monitors and in the exhibit halls.
  • Must be able to physically maneuver stairs in emergency situations.
  • Must qualify for a security clearance.
  • Must demonstrate the ability to prioritize tasks and time, have attention to detail, and multi-task in a busy environment.
  • Must be able to lift 30 lbs
  • Must be able to sit, stand, and walk for extended periods of time
  • Must comply with the museum’s COVID-19 safety and vaccination/testing protocols.


  • High School Diploma or GED Certificate
  • At least four years of experience in security in a responsible position.
  • Must have experience operating a modern computer-based alarm, access control, and CCTV system.
  • Must pass stringent background investigation qualifying for museum’s highest security clearance.

General Summary of Daily Activity:

  • The security master control functions as the focal point of the security operation with regard to the alarm, access control, CCTV, object protection, radio, watch patrol, security intercom, security lobby management, report writing, fire detection and alarm, key control, and other protection related hardware and software systems.
  • Upon arrival in the security master control at the beginning of the shift, the Operator will run and print a status summary report on the point monitoring and access control system to understand the status of all alarm and access control points in the system and will correct discrepancies per policy.
  • The Operator surveys the security master control at the beginning of each shift to account for all equipment and supplies and takes appropriate action when equipment is missing, needs service, or other management intervention. The Operator assures that forms, reports and supplies that are needed are replenished as required.
  • The Operator issues radios and flashlights at the beginning of each shift to security guards and receives radios and flashlights from guards at the end of each shift. He or she makes sure that radios, flashlights, and batteries in need of service are reported as required by policy.
  • The Operator maintains an alarm log of “false alarms”.
  • The Operator maintains a log of alarm detectors, annunciators, card readers, electric locks, cameras, monitors, radios, and other security department equipment reported as needing service and assures that they are memorialized in the log. Also logged into the log are programming errors or updates needed to the security system programs. When the service provider arrives at the building to begin repairs, he or she is logged into the book and when he or she leaves the building is logged out.
  • The Operator maintains an “Incidental” log. The incidental log consists of any building related issue, other than those above that need attention, are logged in the Incidental Log Book. This includes exit signs burned out, lights burned out, locks in need of service, tripping hazards, safety hazards, cleaning issues, minor maintenance issues, etc. At the end of each shift, new items on the log are reported to the Director of Security for correction.
  • The Operator monitors the point monitoring and access control system, and any other alarm systems and the CCTV system and dispatches security and other staff as required. As alarms are received, the operator acknowledges them and makes the appropriate notation on the system interface. Monitoring alarms and cameras is the primary responsibility of the operator and at no time will other duties distract from the monitoring duties.
  • The Operator receives fire alarms on the fire alarm control panel and takes action per policy.
  • From time to time, the alarm, access control and CCTV systems require minor program changes. The Operator makes changes only when qualified to do so and causes changes to be made by qualified persons as necessary.
  • At the end of each shift, the Operator prepares a status summary report for the Security Master Control Supervisor and places it in the tray provided for pick up by the Security Master Control Supervisor.
  • The Operator controls access to the master control and allows access only to those authorized and with a need to be in the high security space.
  • The Operator receives incoming calls from staff and visitors reporting emergencies and dispatches security personnel per policy. This may include calling first responders, dispatching staff to meet them at doors and provide an access to them to the point of the emergency, and communicating with the central monitoring station with regard to alarms and incidents reported to them.
  • The Operator is familiar with all of the policies and procedures in the policy manual pertaining to the role of the Operator on each shift in addition to the shift to which he or she is normally assigned.
  • The Operator monitors weather and environmental conditions on the exterior via a TV monitor and responds accordingly.
  • The Operator performs other duties as assigned.

The Security Master Control Operator Does Not:

  • Engage in any activity that distracts from his or her primary responsibility of monitoring alarms and cameras such as, but not limited to, reading, surfing the internet, watching TV, monitoring music or talk radio, listening to music, playing video games, etc.
  • Introduce any media into the master control computers such as, but not limited to, thumb drives, potable hard drives, CDs, DVDs, etc. The purpose of this restriction is to prevent introduction of malware and viruses to the systems.

To apply, please submit resumes to
Resumes will be accepted through Friday, November 12, 2021.

Located Here
HMNS at Hermann Park

5555 Hermann Park Dr.
Houston,Texas 77030
(713) 639-4629

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The Houston Museum of Natural Science is funded in part by the City of Houston through Houston Arts Alliance. The Houston Museum of Natural Science is a 501(c)(3) nonprofit organization that receives no federal or state funding. Tax ID # 74-1036131.